Shipping policy
📍 Where We Ship
We currently ship to all European countries (except for russia and Belarus). If you do not see your country available at checkout, please contact us at kharlamovua.embr@gmail.com.
📦 Order Processing Time
- Orders are processed within 1-4 business days (excluding weekends and holidays).
- If we experience a high order volume, processing may take longer, and we will notify you via email.
🚛 Estimated Shipping Times
| Destination | Estimated Delivery Time | |
|---|---|---|
| Finland | 3-5 business days | |
| Ukraine | 3-12 business days | |
| Other Europe | 4-14 business days |
🔹 Note: Delivery times may vary due to customs delays, weather, or carrier issues.
📍 Order Tracking
- Once your order has shipped, you will receive a tracking number via email.
- You can track your package using Posti (for Finland), Nova Poshta (Ukraine), UPS (Other Europe).
🚀 Shipping Costs
- Shipping costs are calculated at checkout based on location and package weight.
🌎 UK Shipping & Customs
- Customers are responsible for any customs duties or import taxes required by their country.
- International orders may experience delays due to customs clearance.
📦 Lost or Stolen Packages
- We are not responsible for lost, stolen, or delayed packages once handed to the carrier.
- If your package is lost, please contact the carrier first.
- If you need assistance, reach out to us at kharlamovua.embr@gmail.com.
🔄 Returns & Refunds
- For return shipping details, please refer to our Return Policy.
📩 Contact Us
If you have any questions, contact us at kharlamovua.embr@gmail.com.